How can I request a refund?

You can request a refund via the CM Payments back office.

  1. Go to Manual Actions -> Refund Request;
  2. Fill in the Payment Cluster ID or Merchant transaction ID (Order ID);
  3. If the total amount has to be refunded, click on request refund at the bottom of the screen;
  4. If you want to request a partial refund -> adjust the refund amount, click update and then request refund.

It is also possible to request a refund via Order API. More information can be found in our implementation manual.

Last modified on: 19/09/2019
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