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How can I connect Facebook Messenger to CM Customer Contact?

Here, you’ll read exactly how to connect Facebook Messenger to the GIN/CM Customer Contact dashboard below.

How can I connect Facebook Messenger to CM Customer Contact? | CM Help Center

Click 'Channels' in the ‘Settings’ menu

How can I connect Facebook Messenger to CM Customer Contact? | CM Help Center

Click ‘Add channel’ at Facebook

How can I connect Facebook Messenger to CM Customer Contact? | CM Help Center

Click ‘Start

How can I connect Facebook Messenger to CM Customer Contact? | CM Help Center

Click ‘Continue with Facebook

How can I connect Facebook Messenger to CM Customer Contact? | CM Help Center

A pop-up will appear in which you can safely log in with your existing Facebook credentials

How can I connect Facebook Messenger to CM Customer Contact? | CM Help Center

Follow the steps in this pop-up. Choose what you allow GIN/CM Customer Contact to do on your Facebook account

How can I connect Facebook Messenger to CM Customer Contact? | CM Help Center

Select the page you want to connect to GIN/CM Customer Contact.

Attention: you need to have administrator roles on this page to be able to make the connection with GIN. Read HERE how to get these admin rights

How can I connect Facebook Messenger to CM Customer Contact? | CM Help Center

Make sure the box ‘Send messages from pages I manage’ is ticked and hit OK

How can I connect Facebook Messenger to CM Customer Contact? | CM Help Center

In the GIN/Customer Contact dashboard, click on the page you want to connect

How can I connect Facebook Messenger to CM Customer Contact? | CM Help Center

Done! From now on, you can send and receive messages within GIN from the connected Facebook page.

How can I connect Facebook Messenger to CM Customer Contact? | CM Help Center

Last modified on 29/11/2017
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