How can I connect Telegram to CM Customer Contact?

Here, you’ll read exactly how you can connect your Telegram account to the GIN/CM Customer Contact dashboard.

How can I connect Telegram to CM Customer Contact? | CM Help Center

Open Telegram on your phone or on your computer.

How can I connect Telegram to CM Customer Contact? | CM Help Center

Find the BotFather account to start a conversation with the BotFather.

How can I connect Telegram to CM Customer Contact? | CM Help Center

Click ‘start’ to get started in a conversation with the BotFather.

How can I connect Telegram to CM Customer Contact? | CM Help Center

The BotFather will give you some options to have interaction. Use the command ‘/newbot’ to request a new bot. You will need one for a connection with GIN/CM Customer Contact. Reply to the BotFather with a new name for your bot.

How can I connect Telegram to CM Customer Contact? | CM Help Center

Now, provide the BotFather with a username of this bot. Pay attention: The username has to end with ‘bot’. You will receive a token. Copy this piece of information, you will need it in GIN/CM Customer Contact.

How can I connect Telegram to CM Customer Contact? | CM Help Center

Now, go to your GIN/CM Customer Contact dashboard. Find the ‘settings – channels’ menu and click ‘add channel’ to Telegram.

How can I connect Telegram to CM Customer Contact? | CM Help Center

Provide the dashboard with the username (ending with ‘bot’) and the token you received from the BotFather. Click ‘Link bot’ to make the connection.

How can I connect Telegram to CM Customer Contact? | CM Help Center

You have just connected your Telegram account to your GIN dashboard, you can now start sending and receiving Telegram messages via the GIN dashboard. Happy apping!

How can I connect Telegram to CM Customer Contact? | CM Help Center

Last modified on :29/11/2017
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