How can I connect Twitter to CM Customer Contact?

Here, you’ll read exactly what steps to take to easily connect your Twitter account to the Customer Contact dashboard.

How can I connect Twitter to CM Customer Contact? | CM Help Center

Visit the website apps.twitter.com and login with the account you want to connect. Click ‘Create new app’.

How can I connect Twitter to CM Customer Contact? | CM Help Center

A new application will be created. Fill in the name of your application (this is the name your end user will see). Write a description that will also be visible for end users. Fill in your company website (including the http(s)://). Creating a callback URL is not mandatory.

How can I connect Twitter to CM Customer Contact? | CM Help Center

Accept the agreement and click ‘Create your Twitter application’.

How can I connect Twitter to CM Customer Contact? | CM Help Center

Your application has been created. Click the tab ‘Keys and Access Tokens’ next.

How can I connect Twitter to CM Customer Contact? | CM Help Center

Scroll down this page and click ‘Create my access token’.

How can I connect Twitter to CM Customer Contact? | CM Help Center

On this page you can find all the information you need to provide to CM Customer Contact to make the connection. Keep it safe.

How can I connect Twitter to CM Customer Contact? | CM Help Center

On a new tab, open GIN/CM Customer Contact and head to the Settings – Channels menu. Click ‘Add channel’ to Twitter.

How can I connect Twitter to CM Customer Contact? | CM Help Center

In this screen, fill in all the requested information. You can find all information on the apps.twitter.com page as shown above. Click ‘Link bot’ to make the connection.

How can I connect Twitter to CM Customer Contact? | CM Help Center

Done! You are ready to send and receive direct messages via Twitter. Happy apping! How can I connect Twitter to CM Customer Contact? | CM Help Center

Last modified on :29/11/2017
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