What companies can use WhatsApp Business?

The WhatsApp Business API can be used by enterprises, big or small, that want to improve communication with their customers. The WhatsApp Business API allows enterprises to easily and quickly share information, via text and rich media such as video and images.

Mostly the API is for companies who want to have multiple support agents responding to incoming messages which are incoming on 1 single phone number. Or to send out notifications to a larger audience.

Last modified on: 05/09/2019
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