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Scan app manual

Scanning tickets

This manual is a step for step guide on how to use the Ticketflow scan app on your own event. 1. Download the Ticketflow scan app on the App Store or Google Play. Scan app manual | CM Help Center Scan app manual | CM Help Center 2. Open the Ticketflow scan app.
Scan app manual | CM Help Center 3. Log in with the credentials you received via SMS earlier. Scan app manual | CM Help Center 4. Select the event you are going to scan for. Scan app manual | CM Help Center 5. Tap the Ticketflow logo to start scanning. Scan app manual | CM Help Center 6. Start scanning. Scan app manual | CM Help Center

Check in tickets manually

Besides scanning tickets, it is also possible to manually look up tickets and check in visitors like that.

  1. Tap the magnifying glass on the Scan tab in the upper right corner.
    Scan app manual | CM Help Center
  2. Search on the name or barcode of the ticket buyer. Scan app manual | CM Help Center
  3. Tap the Check In button to manually check in the ticket. Scan app manual | CM Help Center

Tips & tricks

If a power bank was sent along, you can use this during scanning to charge the iPod/Smartphone. In some cases the button on the power bank has to be pressed to activate the charging.

It is necessary to charge the power bank after the event. Fully charging the power bank will take approximately 8 hours.

If there are no tickets to be scanned in a certain period of time you can turn off and lock the screen to save battery life.

If there is insufficient lighting to scan the tickets, you can activate the flash. This is however at the expense of the battery life.

For any further questions you can reach our support team via the following phone number:
+31 (0) 76 2012600

Last modified on 22/11/2017
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